Introduction
1. Thank you for taking the time to review our Privacy Policy.
At times, AltoNet (PTY) Ltd will collect certain
personal information about customers and visitors to websites
hosted by us. Such information will include both identifiable
personal data, as well as non-identifiable personal information.
Identifiable personal information will be collected when you sign
a contract for service with us, or use our website for a transaction
or subscription service. Non-identifiable information is gathered
automatically when you visit our website or those websites hosted
by us, and stored for use in our system.
2. The purpose of this privacy policy is to explain to customers
what types of information we will collect and how that information
is used. In most cases, we collect this information to ensure
network integrity and that we continue to provide you with the
most relevant content and best possible service that suits your
needs. In some cases, we are required by law to collect personal
information about customers. Except where the law requires otherwise,
we undertake to protect the confidentiality of such data.
Confidentiality
3. AltoNet (PTY) Ltd respects customer privacy
and the privacy of those accessing our website, or those websites
hosted by us. We undertake to protect the confidentiality of our
customers and users including all personal information supplied
in the course of contracting with us for services. We undertake
not to sell your personal information to third parties for commercial
or marketing purposes.
Collection of Personal Data
4. AltoNet (PTY) collects personal data about
our users when you visit a website hosted by us; apply for a service
subscription; respond to a customer questionnaire; enter a competition
and through the use of cookie technology. We may also combine
information about you that we have with information we obtain
from our business partners or affiliates.
[A cookie is a data file that sits on your computer hardisk.
The cookie is placed there by a remote web server that you have
visited using a browser like Netscape or Internet Explorer. It
is used to uniquely identify you during web interactions with
a website and contains data parameters that allow the remote HTML
server to keep a record of who you are, and what actions you take
at the remote web site. You have the option to disable the cookie
function in your browser, but will be restricted from accessing
many sites as a result.]
Use of Personal Data
AltoNet (PTY) may on occasion use your personal
information to contact you about promotional offers; advise you
of matters relevant to service provision and in some cases, solicit
your feedback. However, AltoNet (PTY) will
provide you with an option within every communication to opt out
of receiving any communications of this nature or you can contact
our customer services representatives to ensure that you do not
receive such promotional information, at 011-477-0135
5. AltoNet (PTY) LTD collects and shares aggregated
user data with business partners, sponsors or other third parties
for the purposes of developing content and ensuring relevant advertising
and content, such user data will never be used to identify individual
users. These business partners and affiliated companies do not
have any independent right to share this information.
6. AltoNet (PTY) LTD may log the websites
you visit; collect IP addresses and information about your operating
system and the type of browser you use for the purposes of network/system
administration; to report aggregate information to our advertisers,
and to audit the use of our site. This data however will not be
used to identify individual users who will at all times remain
anonymous.
7. Any information AltoNet (PTY) LTD collects
from you through correspondence with us, whether via e-mail, telephonically
or by written letter, will only be used to address the matters
within that correspondence. If this requires referring such correspondence
within AltoNet (PTY) LTD or to a third party
to ensure customer service, your personal information will only
be disclosed to the point necessary to address your query or concerns,
and will otherwise be kept confidential.
Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)
8. Any information that customers disclose in a public space,
including on any bulletin board, chat room or any site AltoNet (PTY) LTD may host for you, is available to anyone
else who visits that space. AltoNet (PTY)
LTD cannot safeguard any information you disclose there.
Site Linking
9. AltoNet (PTY) LTD websites contain many
links to sites that belong to third parties unrelated to us.
AltoNet (PTY) LTD cannot be held responsible for
any use of your personal information arising from you disclosing
personal such information on third party sites. AltoNet
(PTY) LTD cannot protect any information you may disclose on these
sites and recommends that you review the privacy policy statements
of those sites you visit.
Minors
10. AltoNet (PTY) LTD will not enter into
a service subscription contract with a minor unless such minor
has explicit written consent from a parent or guardian to do so.
AltoNet (PTY) LTD undertakes not to contact
minors about promotional offers or for marketing purposes without
a parental consent.
Reservation
of Rights
11. AltoNet (PTY) LTD reserves the right to
disclose information about customers where required in good faith,
to do so by law or to exercise our legal rights or defend ourselves
against legal claims.
12. AltoNet (PTY) LTD further reserves the
right to share information with law enforcement to investigate
or prevent illegal activities being committed over our network.
13. AltoNet (PTY) LTD reserves our rights
to disclose your personal information where you have given us
explicit legal written consent to do so.
14. AltoNet (PTY) LTD reserves the right to
monitor user and network traffic for site security purposes and
prevent any unauthorized attempts to tamper with our site or cause
damage to our property.
15. AltoNet (PTY) LTD reserves the right to
make changes to this privacy policy or update it. Where a major
change is made, customers will be informed by e-mail notification
or through a notice on our website. Customers and site visitors
bear the responsibility to ensure that they have read the changes
or updates as the case may be.
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